FAQ
Frequently asked questions.
Straight answers about how we work, what projects involve, and what to expect.
Working together
What types of businesses do you work with?
We work with startups, established companies, family businesses, corporate teams, e-commerce brands, and organizations across a range of industries.
The most important factor is not the size of the business, but whether there is a clear challenge we can help solve.
Are you based in Dubai?
Yes. Pula Media is based in Dubai, United Arab Emirates. We work with businesses across the UAE, Gulf region, and internationally.
What makes Pula Media different from other Dubai agencies?
You work with one studio for your brand, website, and custom software — instead of stitching together five separate vendors, so nothing gets lost between them. Every build runs in written stages, is documented, and one person from our team stays on it after launch.
Everything is built in real code you own outright, not rented on a page-builder or platform. And it is fully bilingual: correct Arabic (right-to-left) alongside English, built for the Gulf from the start.
Do you work in Arabic?
Yes — Arabic is first-class, not an afterthought. We design and write directly in correct Arabic (right-to-left) alongside English, so your site reads naturally to Gulf audiences instead of feeling translated.
Which industries do you work with?
E-commerce and retail, real estate, clinics and healthcare, and professional services (law, finance, consulting), among others. We have dedicated pages for several sectors under Industries.
How do we get started?
Complete the project enquiry form with basic information about your business, goals, required services, budget, and preferred timeline. We will review the details and contact you to discuss the project.
Websites
Who owns the website and code after launch?
You do — completely. The code, the design, the content, and the domain are yours, with no platform lock-in and no licence fee to us. Care, the monthly support after launch, covers hosting, updates and changes; it is not a licence.
We hand over full access at launch, and you are free to host, edit, or extend the site with any team in the future.
What do you build websites with?
Custom code — a modern framework, engineered for the project rather than assembled from a theme. That is what makes the pages fast on a phone, the Arabic behave like a first language, and the site yours to extend.
Where a project genuinely needs an established platform underneath — a large catalogue, or a team that already runs on one — we use it as the engine and build the experience ourselves on top. The recommendation follows the project, never a licence we are trying to resell.
Can you redesign an existing website?
Yes. We can evaluate your existing website, identify usability, design, content, performance, and conversion issues, and recommend whether it should be improved or rebuilt.
Can you manage the website after launch?
Yes, under Care: hosting, monitoring, backups, security and monthly changes, from 750 AED / month. Care comes with every build on a 12-month term, and the three plans are on the pricing page.
Will I be able to update the website myself?
Yes. Every Company Website comes with a simple editor, so you change the copy yourself. A store comes with its own product admin. If you want to manage projects or a gallery yourself, tell us before we start and we put it in the scope.
How long does a website project take?
A Company Website is live in 15 working days and Brand + Website in 25 working days. An online store takes from 20 working days, and a Custom System from 30 working days, after planning.
Every duration is counted in working days from a complete intake: payment, content, access and one named decision-maker.
How much does a website cost?
A Company Website starts from 12,000 AED and Brand + Website from 19,500 AED. Online stores start from 18,000 AED, custom systems from 30,000 AED and mobile apps from 45,000 AED.
Every enquiry gets a written quote within one business day, with three options and the first-year total, Care included. Every starting price is on the pricing page.
Do you create website content?
Yes. Brand + Website includes original copy in Arabic and English. On a Company Website we restructure the content you already have, and copywriting is an option in the quote: Arabic copywriting is 300 AED per page.
Do you build mobile apps?
Yes, in modern code you own. Mobile apps start from 45,000 AED for iOS and Android, published under your own store accounts. The quote comes in writing after a short call, with three options.
Do you build custom systems or CRMs?
Yes. We build CRMs, client portals, dashboards, and internal tools around how your business actually runs — real software you own, to replace scattered spreadsheets and WhatsApp.
Do you offer SEO?
Yes. We handle technical, on-page, and local SEO — and AI-search readiness so tools like ChatGPT and Google’s AI answers can surface your business. Every site we build ships SEO-ready.
Branding, content, and marketing
Do you offer branding and website design together?
Yes. Combining branding and website design often creates a more consistent result because the strategy, visual identity, messaging, and digital experience are developed as one connected system.
Can you manage our social media?
No. We do not run social media accounts month to month. We produce launch visuals, product video and 3D visuals, so the site and your profiles start from the same look.
Do you run paid advertising?
Yes, for companies whose site or store we built. Ads management on Meta, Google and Snap starts from AED 3,000 a month, with a 3-month minimum; the ad spend is paid to the platform separately.
Every site we build is ready for ads: fast pages, analytics and conversion tracking set up, and a clear next step on every page.
Do you guarantee marketing results?
No one can honestly guarantee sales: they depend on your offer, your price, the market and how fast you answer enquiries.
What we put in writing is the quote, the launch date and the speed standard: under 1.5 seconds on a real UAE mobile connection, or we keep working unbilled until it is.
Still have a question?
Ask us directly. We will come back with a straight answer and, if useful, a recommendation for your specific situation.